Refund policy

Do you accept returns?

At this time due to Lilac Cactus being a small business, we do not provide returns. If you received an incorrect or damaged product, please contact lilaccactus.customerservice@gmail.com within 7 days of receiving your order.

Do you offer refunds?

Refunds are only offered for incorrect or damaged products. If you've received an incorrect or damaged product, contact lilaccactus.customerservice@gmail.com within 7 days of receiving your order.

What can I do if I ordered the wrong size?

Since sizing charts and measurements are available on each product page, we cannot provide exchanges for products ordered in the wrong size. If you ordered a product and received a different size than is on your receipt, please contact lilaccactus.customerservice@gmail.com and include your order number as well as pictures of the incorrect product/size and we'll send you a new one, or issue a refund.